عربي
0
Welcome to the website of Bait Al Abaya Al Sharqiya Tailoring And Embroidery LLC (sharqiaa.ae) (hereinafter referred to as the “Website” or “Online Services”), a service provided by Bait Al Abaya Al Sharqiya Tailoring And Embroidery LLC in the United Arab Emirates.
The Website is operated by Sharqiaa (referred to as “we”, “our”, or “us”).
As a user of the Website (referred to as “you”, “your”, or “customer”), you must read and understand the following terms and conditions (the “Terms & Conditions”).
By using the Website for purchasing purposes, you agree to comply with these Terms & Conditions. Please review the Terms & Conditions carefully before using our online services. If you do not agree with or cannot comply with any part of these Terms & Conditions, we advise you not to use the services provided by Sharqiaa.
This Website of Bait Al Abaya Al Sharqiya Tailoring And Embroidery LLC enables companies and individuals to purchase a variety of products including but not limited to:
Abayas
Scarves (Shaylas)
Niqabs
Fabrics
Abayas and scarves decorated with Swarovski stones
We reserve the right to introduce new services, update any existing services, or withdraw any services at our sole discretion without any liability.
The Website services are available only to individuals who are legally capable of entering into binding contracts under the laws of the United Arab Emirates. Individuals who are not legally competent to enter contracts under local law may not use the Website services.
If you are a minor (under the age of 18), you may use the Website services only under the supervision of a parent or legal guardian who agrees to be bound by these Terms & Conditions. Users accessing the Website from outside the UAE are responsible for complying with the local laws applicable in their region.
These Terms & Conditions shall supersede all previous commercial representations, oral agreements, or other understandings unless additional terms are specified for a particular product or service.
By using the Website services, you agree to comply with these Terms & Conditions.
We recognize our responsibility to protect your personal information and take this matter seriously. Your personal information is one of our most important assets. Your personal information is stored and processed on secure external hosting servers protected by advanced security technologies. We may also use third-party services to verify and certify the privacy principles of our Website and services. If you object to our processing or transfer of your personal information by any means, please send your request to
sharqiaauae@gmail.com or refrain from using our Website services.
We do not sell, rent, or trade your personal information to any third party without your explicit consent. You may refer to the Privacy Policy page for more details.
The registration process requires you to provide personal information necessary to complete transactions and communicate with you. You must accept the use and updating of your personal information to manage the registration process and maintain the confidentiality of your identity during order processing, delivery, and electronic payment.
The information provided during registration is protected in accordance with our Privacy Policy. Your personal information forms part of your record with us. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You accept responsibility for all activities that occur under your account.
The Website shall not be liable for any loss or damage resulting from your failure to protect your password or account information. If you suspect any suspicious activity in your account, please contact us immediately through any available communication method.
By using the Website and our online services, you agree to receive electronic communications from us, including emails, newsletters, notifications, and alerts posted on the Website. You agree that all electronic communications sent to you are legally binding and equivalent to written communications.
We reserve the right to monitor, record, and store any phone calls, emails, or other forms of electronic communication with you for training purposes, service quality improvement, and verification of advice or feedback provided.
Customers who submit reviews or evaluations of products or services grant Sharqiaa the full right to republish these reviews in marketing materials, promotional channels, or on the Website without requiring additional approval from the customer.
We reserve the right to limit the quantity of items purchased per person, household, or order within the shopping cart.
Order limitations may apply to orders placed using the same account, credit card, shipping address, or billing address. Customers will be notified if such limitations apply.
While we strive to provide accurate and comprehensive information about our products and services (including product availability, prices, specifications, images, and technical details), typographical errors may occur.
Product colors displayed on the Website may vary depending on your screen settings. We cannot guarantee that the colors displayed on your device will be completely accurate.
Publishing product or service details (including marketing materials, advertisements, promotional offers, magazine ads, or brochures) on the Website does not guarantee product availability or price accuracy for either online purchases or in-store purchases.
Errors may occur in product availability or pricing information. The Website cannot confirm product prices or total costs until you complete and submit your order. If a product or service is listed with an incorrect price due to a system or data entry error, we reserve the right to contact you to clarify the error or cancel the order and notify you accordingly.
If your order is accepted and processed, the total amount will be calculated and charged to your credit card, and you will receive an email confirming successful payment processing.
Although we strive to offer the best prices in the UAE, prices may vary between the Website and our physical stores. The “Lowest Price Guarantee” does not apply to online purchases.
Product availability and prices are subject to change without prior notice. All prices include VAT, unless otherwise stated.
The Website allows customers to purchase products or services online and pay either electronically or in-store according to the available delivery or pickup services within the United Arab Emirates.
All payments, financial transactions, and related fees must be made in UAE Dirhams (AED) or US Dollars (USD).
In-store payments:
Credit cards
Debit cards
Cash
Online payments:
Credit cards (Visa, MasterCard, American Express)
KNET
Mada cards (issued by Saudi banks only) via our payment gateway provider
When paying online, customers will receive an on-screen notification confirming payment acceptance. We are not responsible if a payment is declined or cancelled by the card provider for any reason. Customers must contact their bank for clarification.
We do not store credit card information on our Website. All payment information entered through the payment gateway is encrypted for security purposes.
Payment information will not be shared with third parties unless required by legal authorities.
Customers must ensure that the credit card or payment card used is valid and legally owned by them. The Website shall not be responsible for fraudulent card use, and the customer shall bear full responsibility in such cases.
If we are unable to fulfill the order or part of it, we will notify you immediately and refund the amount paid (fully or partially) to the original payment method.
By using the online payment service, you agree to these terms. If you do not agree, please refrain from using this service.
Sharqiaa.ae reserves the right to cancel orders for the following reasons:
Payment rejection or failure
Customer delay exceeding 3 days
Incorrect delivery address or incorrect contact information
Inability to contact the customer
Customer failure to collect an online order for store pickup within 7 days
To cancel an order, you must contact us first.
You may cancel your order in the following situations:
If the order has not yet been shipped or delivered. If cancellation occurs after shipment, a cancellation fee may apply.
If we are unable to provide the product/service within 10 working days from order confirmation.
Customers may submit complaints in cases such as:
Delay in delivery beyond the agreed time
Failure to complete a maintenance service as scheduled
Errors in product specifications compared to the Website description
You can contact our call center:
📞 00971503470000
Working hours:
Daily from 9:00 AM to 11:30 PM
Friday: 3:00 PM to 10:00 PM
You may also contact us through:
WhatsApp: 00971503470000
Instagram: sharqiaa_uae
Customers may also visit the Customer Service Department at the nearest showroom.
After submitting a complaint, you will receive a reference number via SMS to track your request. Our team will respond within 48 working hours and inform you of the procedures required to resolve the issue.
www.sharqiaa.ae reserves the right to modify or update these Terms & Conditions at any time without prior notice.
The latest version will always be available on the Website. If you do not agree with any modifications, you must stop using the Website services. Continued use of the Website constitutes your acceptance of the updated Terms & Conditions.