Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchangeTo be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging

Many types of goods are exempt from being returned. Perishable items such as masks, headdresses, wristbands or crystals cannot be returned

Additional Items Non-Returnable *

Gift cards

To complete a product return, we require a receipt or proof of purchase

Refunds, if any *

Once the item is received and examined, we will email you to let you know that we have received your returned item. We will also inform you of the approval or refusal of the refund.

If you are approved, your refund will be processed, and a credit will be applied automatically to your credit card or original payment method, within a certain period of days.

Late or missing refunds if applicable *

If you haven’t received a refund yet, first check your bank account again

Then contact your credit card company, it may take some time before your refund is officially published

Then contact your bank. There is often some time to process before posting a refund

If you have done all of this and still haven’t got your money back, please contact us at

customer@sharqiaa.ae

Replacement if applicable *

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, email us at

customer@sharqiaa.ae

And send your item to: Etihad Mall Dubai, United Arab Emirates

Gifts *

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to himself to give to you later, we will send the refund to the gift giver and he will find out upon return

Shipping *

To return your product, you must send your product to: ,Etihad Mall Dubai, United Arab Emirates

Mobile number 0097150347000

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable if a refund is made, the cost of return shipping will be deducted from your refund

Depending on where you live, the time it may take for the exchanged product to reach you may vary

If you are shipping an item over 300 AED, consider using a trackable shipping service or purchasing

Shipping insurance We do not guarantee that we will receive your item